Last updated: [25-05-2028]

We strive to ensure every customer is satisfied with their purchase. If you are not fully happy with your order, please review our return and refund guidelines:

1. Returns Eligibility

• Items must be returned within 7 days of delivery.

• Products must be unused, unopened, and in original packaging.

• Due to hygiene and safety concerns, nicotine pouches and vape products cannot be returned if opened.

2. How to Return

• Contact our support team at [your email/contact form] with your order number and reason for return.

• We will guide you through the return process.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.

• Refunds will be issued to your original payment method within 7–10 business days.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photo evidence, and we’ll arrange a replacement or refund.